Career Advice – Ask a Wharton MBA

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Q&A

I answer every email sent from my readers.  To email me a question, click here.  Here is a starting list of common questions and emails I have received and my responses in three categories.

  • General – frequently asked Q&A about the site
  • On the Job Advice – Q&A regarding how to excel at a particular job, achieve career success or enjoy your career
  • Job Search Tips – Q&A regarding how to improve your job search efforts
  • MBA – Q&A related to the MBA program

You can click on any Q&A title to see it expanded

General

Welcome to my Career Advice Blog -  130+ articles with tips on career success, soft skills development, job search, and work life balance.   Become a fan on my new Facebook page.  

If YOU CURRENTLY HAVE A JOB

Read these On the Job Success Articles

There are 30 + more articles not listed here - You can also find them by looking at the Categories section or use the Search function in the sidebar.

Also sign up for our Career Success Email Newsletter- in-depth insights (not published on blog) on how to develop your skills and accelerate your career success.


If YOU ARE LOOKING FOR A JOB

Read these Job Search Tips Articles

There are 40+ more articles not listed here - You can also find them by looking at the Categories section or use the Search function in the sidebar.

Also download our free resume template - a proven format recommended by recruiters to get more interviews.


Best wishes on your career success!  Contact me if you have any questions or comments.  I answer every email.  I am always in your corner

- Lei



On the Job Advice

Question: I am getting my MBA from University of Chicago and am doing a summer internship right now at a start up.  I have to deliver a final Marketing Plan due in 2 weeks.  I have collected a ton of data and am trying to write a draft now, but I feel like I will never finish.  I have 10 sections in the Marketing Plan.  Just for one section, I am listing 15 options with pros and cons.  It's literally 12 pages already.  I still have a lot of data that are in various files everywhere.  I feel like I need to organize them all but I will run out of time.    What should I do to get it all done?

As another example, the company wants me to do a competitive analysis as part of this plan.  There are quite a few types of competitors that competes with our company in different ways.  I have a lot of information on all the competitors but it will take forever to write about all of them even if I list them in categories and some don't really fit neatly in just one competitor category.  Again, any suggestions?

Lastly, I have opinions about what this company should do regarding their marketing.  I am just not sure how strongly I should write my recommendations vs. layout all the options for them to decide.  The stakeholders have been fairly open to my opinion so far, but I am just a summer intern.  I want to do a good job at this.  Pls help.

Thanks for reaching out. First of all, take a deep breath, it sounds like you have done a lot of research and already have in mind what this company should do with their marketing.  That's the good news.  It also sounds like that you are a bit stuck in analysis paralysis and your instinct to be comprehensive and perfect is dominating how you are approaching your work.

Remember, if you are getting an MBA for U Chicago, this company didn't hire you just to create an organized data summary.  They hired you because they value your opinion and your recommendations.  So to do a good job with this marketing plan and avoid being overwhelmed, try the following

  1. Focus on writing your recommendations instead of summarizing all data - You want to finish this work leaving the company with at most 2 or 3 options of what they should do in each section, your recommendation of which option is best and support that with facts.  Everything else should be in the appendix.
  2. Work top down instead of bottoms up - sounds like you are working from all the data up trying to summarize everything.  That can easily be overwhelming and make you lose focus of the bigger picture - company want to know what to do with their marketing.  So work top down - now you have all the data, ask yourself, if you are decision maker for marketing, what would you do and why.  That would be your executive summary.  Once you have that, you can better prioritize what is important to write about and what can be in the appendix.
  3. Your main marketing plan should be <15 pages total with a 1-2 page executive summary - No executive has time or patience to read through 5o+ page report.  You say you have 10 sections, that sounds like a laundry list, break it into 3 sub-categories as it's easier to absorb.  Then draft the executive summary.  This will help you feel more in control and accomplished.  You will see what's important to include in the main plan to support your conclusion in the summary.
  4. You will not finish everything - that's okay - there is no such thing as perfect data in business.    You will always be missing data or have more data than you really need to make your recommendations.   Remember the goal is to help the company move forward in marketing by helping them make decisions in an ambiguous situation.
  5. Have confidence in your recommendations - A mentor once told me business is not like programming - there is no exact right answer that someone holds - there lies the beauty.  You just need to make your best recommendations based on sound logic and data.  As long as you can defend your logic, who says you are not right.  It sounds like you have been working on this for the whole summer and therefore more than anyone else, so you have the authority to make recommendations.
  6. Use some time to gain informal feedback - by focusing on drafting the executive summary first, you can also use it to get feedback from key stakeholders to identify logic gaps or any blind sides.  This way, the executives already know what you may recommend and can be well prepared for your final deliverable.
  7. Schedule a meeting to deliver your plan - I know it's easily to just hand in a written plan, but sometimes plans are not read if you don't force the issue.  If you want to make an impact, and you sound like you do, schedule a meeting with all the key stakeholders, deliver the plan, and help facilitate key decisions being made if possible.  You want to influence action in a company.
Best wishes.  I am always in your corner.
- Lei
 Lei, thank you so much for this guidance.  I have half way through my Executive Summary and already feel so much lighter.  I realized that I definitely don't need more data and can see more clearly which data is more important than others.  Thank you.  I also realize I can't finish everything, but what I can do is list out next steps for key actions that I can't finish in two weeks.  I feel much better about my work and contribution to this company.  Thank you so much!

Question: I really like your article How to Ask Someone To be a Mentor.  My question is do I need to be able to offer something in return in order for someone to agree to be my mentor.  I don't know what I can offer.  I feel shy to ask anyone because I am not sure what I can offer.

Great question.  My short answer is - no, you don't need to offer anything in return to ask someone to be your mentor.  I think Mentorship is more of a pay it forward model rather than mutual mentorship.  The only things you need to offer a mentor are

  • Ability to inspire them to care about your future potential  - this is key as a Mentor's reward is their ability to contribute to one's growth and future
  • Sincerity, respect, and appreciation for help - Mentor's time is tight so be proactive and respect what they can offer.  Don't go overboard  Also show appreciation for their help.   This doesn't mean you have to buy them lunch or something, but a nice card once in awhile, a souvenir from a trip you took.  It's a token of appreciation that counts.
  • Dare to ask - you cannot control whether the person will say yes or no to your request for him/her to be your mentor.  All you can do is ask and accept their response.  If you don't ask, you are guaranteed a no, so take a risk.  And in return, you are offering them respect.
Good luck.  I am always in your corner.
- Lei

Question:  I joined this software company before a year and was put on a live project immediately. I had to undergo training from one of the team members before i could start working. I looked at this as an opportunity to know more about project. So as i got to know about technology, the team mate started expressing his views about other team members i.e. developers, in how they would pressurize you to work and some other negative aspects. I was sort of concerned now and formed a negative impression about the people on this project. So i made a decision to keep distance with them. Soon it was shocking to see that the team member who told me all these was himself mingling with rest of the team as if all were in good sync. I could not get out of the negative impression i formed initially and so i always felt a bit wary when relating to others.

Same thing happened with another team member who kept complaining to me that developers(other team members) were mean to us and that they were to blame for the faults. However, he became a loyal dog to them
(developers) when they asked him to do something. It was as if they were friends and had good understanding with each other. And i was the one left out. I was clearly shocked at this double faced behavior of my co-workers. I would like to know if this type of behavior is common. Also is it me who is stupid in not being able to understand
these office behavior?

Thanks for reaching out.  I can't say if this behavior is common or not, but in business I know for a fact there are always people that can be double-faced for their own interests.  It doesn't seem to me that you knew either team members who have been complaining to you well.  My suggestion are as follows
  • Interact with all your project mates directly with an open mind, and make your own conclusions about their work style and how you feel about working with me.
  • Don't listen to gossip which is what happened to you.  They are just expressing their opinions.  Whether they are being double faced or not is less important.   You should never have someone else's opinion completely sway your own.  Even when all other's opinion say the same thing, you should always have direct interactions to make your own conclusions.  Otherwise, you can always fall victim to double faced behavior.
So try to erase everything you heard and begin to interact with everyone on your project with an open mind.  You will then get a chance to know them and figure out directly how best you want to work with each.  Also  you are NOT stupid.  This can happen to the best of us when we are too trusting of others.  Trust in yourself and form your own opinion and you will do fine.   Best wishes.

Like this post?  Then help me out and share it on Twitter, Linkedin, Facebook, and elsewhere.  I am always in your corner. 
Lei

Question: Hello, I need your help. I am confused about my career. Though I am working for the last 3 years in education industry.
How can get I clear picture as to what I want to do. Please help.

Regards,

Ashish

Ashish,  this is really big question.  It's natural to question whether you are in the right career.  Many of us do and sometimes it can take years to get a clear picture of what you really want to do.

My quick answer is you should read the following post to get started
1.  6 questions to ask yourself  - first step to achieving your dreams.
2. 5 things to consider regarding a career change
After reading these and answering some of the questions, see if that gives you any answers or clarity.  Then let me know if you are interested in one-on-one coaching - click here for a description of my services.  You may need dedicated coaching which is a paid service I provide - starts with a 20 min free consultation to determine what direction we would take in the actual coaching.   I also offer free 10 min coaching call, but it's for people with very specific questions.  Let me know.  best wishes,
Lei

Question: We are getting ready to hire 4 people. What quality do I look for. I work for a Optometrists.

Answer: It depends on the position you are hiring these 4 people for. Assuming they have to interact with customers, then in addition to being knowledgeable for their position, they need to have good interpersonal skills (ability to deal with all kinds of customers types and handle complaints with grace). The best way is discover that is during the interview give them a scenario of a customer that is complaining and ask them how they would handle it.   Judge based on their answer where they have good interpersonal communication skills.

You can read about interpersonal communication in these two blog posts - what is interpersonal communication - definition and 3 myths and Examples - interpersonal skills are more important than hard skills.  Hope that helps.  Email me if you have more questions

Lei

Question: I am looking for a change in job role from clinical data manager to being a Clinical Project manager. Although a strong skill for clinical project managers is to have worked as clinical data manager in the past and that lead data managers actually perform as a project manager also, I am worried that I'll be offered a job below my present grade level or/and will not be given any salary raise. I am performing at an exceeds expectation level now and have the soft skills that are needed to perform as a project manager. How to prepare my resume and myself? Please advice. Thanks so much for creating this blog and dedicating your time to develop others.

Thanks for reaching out to me.  Here are four tips that may help prepare yourself and your resume.
  1. Research more about this career path - Is the Clinical PM position a natural next step for most Clinical Data Managers or is this a career change? If it's a natural next step, then a raise can be expected.  If this is a career change on your part, then you may need to accept the same pay or lower if you switch initially.  The best way to find this out is two ways - a) find others that has made this change and talk to them about what to expect in pay change initially and long term.  Maybe the pay is low initially but can make big jumps if you do well in it.  b) start applying for Clinical PM openings to see what pay you are offered if you get the job.
  2. If this is a career change, understand the risks and decide if you really want to do it.   I wrote an article on Career Change Advice - Five Aspects to Consider Before Deciding.  If you haven't read it already, take it look and do some soul searching to make sure you want this despite the risks. If this is a lateral career change, there is no guarantee there won't be a same or lower pay initially.  You need to decide whether you want to do this long term given the risks.
  3. Tailor your resume for Clinical PM positions - look at job opening descriptions for Clinical PM and find out what skills they are looking for.  If you have them, emphasize them more on your resume and de-emphasize skills that are not relevant to this type of work.   Also as you talk to other people who are already Clinical PMs, ask them to give you feedback on your resume.  They would know best what is needed to get a job.  If you need a good resume template, download it here.  I also offer a step-by-step resume guide for $4.99.  It contains more information about how to tailor your resume.  You can buy it once you download the resume template.
  4. Apply to Clinical PM positions (action will alleviate the worries) - You won't know about pay or how qualified you are until you try to apply. Find as many job openings in this field as possible and start by applying to jobs that are so-so.  It can be a good field test of your resume and interview skills.  You can learn from it and get better when you apply for more ideal Clinical PM job openings.  Remember, you can always decline the offer and stay at your current position if the pay is not what you hoped.  At least you explored it and now realize whether it's the right move for you.
Hope that helps.  Best wishes
- Lei


Job Search Tips

Question: As an economics major, how should I prepare for a career in strategic planning? What classes should I take? What sort of research should I do? Any input will be appreciated.

Most university classes do not really teach strategic planning. The best things you can do to prepare for a career in strategic planning is make sure you have sound business sense, know how to learn quickly, and already some real business experience.

To that end, there are 5 things you can do to prepare while you are still in college

  1. Do some outside reading on strategy - two recommendations - 1) understand fully Porter's Five Forces - a corner stone framework for analyzing a company's competitive advantage. 2) Read the book "The Mind of a Strategist" by Kenichi Ohmae. Both of these will give you better business sense and a basic understanding of strategy
  2. Join the Consulting Club and do at least a project - Consultants are known to be some of the best strategist as many of them are hired by companies to develop strategy. Most schools have consulting clubs and it's a way to practice knowledge you learn in Economics to a real client in a safe environment. It also looks great on your resume when you apply for jobs.
  3. Get a Summer Internship at a Consulting firm - preferably one of the big 4 strategy firms - McKinsey, Bain, BCG, Booz. These are really hard to get so if you can't get in, at least try to work in some business capacity for some company in the summer. This will develop your professionalism and again get you more experience in the real business world.
  4. Consider applying to be a Consultant in a Strategy firm after college - I know this is not exactly what you asked, but the best step you can take after college if you want a career in strategic planning is do at least 2 years in a strategy consulting firm. Consulting gives you a wide range of experience quickly and will train you to be rigorous and structured in your approach. This will be invaluable when you switch to a company later and will raise your market value
  5. Prepare for the case interview - Many strategic planning positions especially consulting openings will give you case interviews when hiring. It pays to prepare. Buy case interview books to practice how to answer brain teaser and real cases. Consulting clubs usually set up mock interviews for you to practice. You got to interview well in order to get into the best opportunities in strategic planning.Hope that helps.

Best wishes.  I am always in your corner

Lei

Question: What do you think are the key qualifications companies look for when they are interviewing students?

Answer: I would look for four factors if I was interviewing a college student for an entry level business position

  1. Good attitude and hungry to learn – You need to demonstrate that they know why you are applying for this particular position. I don't expect students to have a lot of experience but I rather hire people who are willing to learn and are really flexible in doing anything necessary to learn.
  2. Smart and has good business sense – You can have any major in college but should have a good GPA and could talk logically about business.
  3. Sound communication skills – This is super important in business. No matter how smart you are, you need to be able to communicate your ideas in order to be appreciated and be effective.
  4. Professionalism – this is very basic but for students this is necessary because not all students understand the professional working environment. You need to dress appropriately for work as well as conduct yourself in a professional manner at work.

Hope that helps.  I am always in your corner.  Also read my recent post on Can't Find a Job After College - 6 Ideas for more job searching tips for students.

Lei

Question: I'm a 23-year-old somewhat recent graduate (2009) from U.C. Berkeley, majored in Cognitive Science. I have spent the last two years working in various jobs, but I wouldn't say I have started a career yet. The longest I have had a job was for eight months, immediately after I graduated. This position was a food service position at a fairly famous Oakland restaurant called 'Bakesale Betty'. Since leaving 'BSB', I have backpacked through Central and South America for three months, worked in a high tech manufacturing facility for two months, obtained an EMT certification, and worked as an EMT for two months.

I explain my lack of career focus partially in not knowing entirely what I want to do, and partially in a reluctance to committing, or even thinking too hard about a career. In essence, I felt personally underdeveloped, and that a full-time career would stifle opportunities for that expansion. Over the last couple years, I have seen and experienced many things I had been curious about, and have matured. I feel a strong urge, now, to focus and leverage my abilities toward building something meaningful and lasting, and developing a career. I want to contribute to something important and be acknowledged for it, as an adult.

Unfortunately, I am having a really hard time finding a career opportunity, and I feel like my inconsistent work history has a bit to do with it. I would like to hear your perspective on this matter. So far, I include my most relevant work experiences (whatever can fit) on my resume, without dates. If I get an interview, I elaborate on the jobs I've held, and try to talk about what I've learned, but I find it difficult to convincingly incorporate the part where I say, "Oh, I didn't quite know what I was doing, then, BUT NOW, I know, and I'm here to stay". Also, I was hoping you would have some pointers on how to explain the important points of my lengthy personal history without sounding overly self indulgent. I'm sorry for the long email. You must be very busy, and may not have time to read the whole thing.  I'll wrap everything up in brief right here:

  1. thank you so much for your excellent website!
  2. I graduated 2 years ago, but my work history is very inconsistent and full of holes, because I lacked direction. What is the best way to convincingly distance myself from that uncertainty and assure an employer that I have matured and am a serious candidate?
  3. A good proportion of entry level positions are in sales. I can do sales, but I don't want to stay in sales. Are these positions worth pursuing to get in the door?

Given how many people may have similar questions as you about finding a job after college, I wrote a post to respond to your questions - Can't Find a Job After College - 6 Ideas.   Take a look and here is my advice just for you.  Your best chance at getting a job given your background is the following in this order
  • Through networking and/or work for free or less pay to get in the door.  This is the best way to show you are focused now and dedicated.
  • While networking, you need to define your career path  - what 3 to 5 careers interest you and why and it would be best to apply to companies whose product you are passionate about  and know why you care about them
  • Important to focus on the present. Your email makes me think 90% of your energy is focusing on how to explain what you did the last two years.  have a good story and move on, other wise, all you come across is someone who is stuck explaining his past - the more your explain the less likely I will hire you no matter what you say.
  • Last idea - put two years of experience in one umbrella.  This is a risk.  You have to test it out to see if it works.   There is no definitive pros and cons unfortunately other than the ones you know already. You gotta go with your gut.  If you apply to 100 jobs, test 50 of them with 10 different headings and see which one works.  What headings should say is something you gotta come up with.  There are no answers from a HR perspective.   Job search is work.  those who are willing to work at it, will get the best results
My best advice is to figure out which 3 or 5 job types you want and why and then spend at least 50% of your time doing networking with alumni, friends, family to get warm introductions and opportunity to start at entry level.  Then your resume will have a chance.  Otherwise, even with the idea I had for the resume, your chance of a cold read from HR is not great (sorry to say).  Last piece of advice, whatever your story is for the last 2 years, keep it short and definitive.  Over-explaining does not help your case.  You can try "The economy was bad so I decided to take 18 months off to travel and mature.  Now the economy is recovering, I am ready to work."    If someone doesn't like that, they won't hire you no matter how much more your will explain.   another option to try on your resume is leave the last two years out all together.  Good luck!

Lei



MBA

Question: My Question to you is that I am an Engineer and I work for a logistics company as an Industrial Engineer after graduating from Rutgers University.  I took the GMAT once but I didn't score so good so I looked for schools that don't require GMAT or substitute with your undergrad GPA. I am almost half way done with my MBA via Strayer University.  Do you think it is a good place to get my MBA from? I am doing it online and it is been working out fine, since my work schedule is really crazy and I work different shifts and at different location based on operations necessity. I was thinking of transferring to another school that offers MBA online but perhaps a better known name, however I haven't got a chance to fully search of what schools offer that and how I can get into their programs and what not. I just don't want to get my MBA from Strayer and end up facing that it wasn't the best choice. I am not really sure how employers would view my MBA from there? Again my fear is that I am not certain of how my degree would be worth at the end. Any feed back on that? I am not asking to hold you liable or anything like that. I am just trying to make better choices in life and trying to get help. So please help if you can :)

Thanks for reaching out.  In regards to your question, I don't have an easy answer for you.  You are already half way invested and it's up to you to decide.  I can only offer you some ways to think about your decision.   I think it's important for you to know why you want an MBA. To get an MBA just to have a higher education and hope for better pay is NOT realistic and will not help you get the most out of school.   So ask yourself
  • Why do I want an MBA?
  • What valuable knowledge or skills am I learning currently at Strayers?
  • What do I hope the MBA will do for me once I graduate.
I wrote an article on Should I go to Business School that may help.  Frankly, an MBA can cost up to $150K and is not an easy investment decision.  If Strayers have a good alumni network that can help you further your career or is teaching you skills that can help with a career change, then you are at the right place.  I don't think you can count on Strayers reputation to get you a job. Frankly I don't think any online MBA program is that great.
If you hope to use a MBA school reputation alone to open doors, the only way is to attend full time or part time a top 20 Business School in the country (and not online).  If you attend anywhere else, then the school name unfortunately won't do much for you.  It's up to you then to make the most of it and network and position yourself to make the best next career move.
Lei

 

Question: I am currently a freshman at the University of Calgary, and my desire is to attend Wharton, Harvard, or Stanford for my MBA.  However, as a freshman, there are very limited opportunities for myself to build a good basis and ultimately succeed when I graduate.   My question is, what would you recommend I do over the summer to achieve that base and move forward with confidence and experience?

Answer: The short answer is anything that can give you basic business experience.  Go work as a business intern if possible anywhere - best if it's a good brand name company.   Do it for free if you have to just to get the experience.  You are planning early which is good.   I actually worked at Denny's as a hostess my freshman summer - not helpful in getting into Wharton but I still got in later, so no worries if you don't get anything good after Freshman year.  Just keep trying.

There are several factors in helping you get into a top 10 business school.  This is because only about 20% of applicants get into these school so you have to somehow stand out and have a story.  Here are the factors.  Ideally, you want all of them to have the best chance.
  • good grades from college, preferably 3.5 and above
  • great work experience at least 2 -3 years after college
  • good extracurricular activities after college (how are you demonstrating leadership and contribution to community)
  • cohesive story of why you want to go to MBA school and what makes you special (how you will contribute to the student body)
  • solid recommendation preferably from alumni of the school you are applying
  • minimum GMAT score of 700
Coming back to your question - If you get valuable work experiences during the summers in college, then it can increase your chance in getting a good job after which will help your candidacy for MBA.  Hope this helps.    I am always in your corner.  Email me if you have additional questions.
Lei


Stay tuned for more updates. I am always in your corner.

Lei

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     Stanford engineer and  Wharton MBA |  Business / marketing  executive with 15 years of corporate experience | Mentored 100+ professionals | Screened / interviewed hundreds of candidates | Connect with me 
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