Soft skills

Someone Took Credit for Your Work – What to Do

by

In the work-place, is it better to ensure you individually are given credit for your work, or that the team benefits from your work?

My team recently submitted a proposal of which I prepared more than 75%. In fact, of the 25% my analyst (who is junior to me) prepared, I had to revise significantly. The final paper was jointly signed by both of us. Our Chief Risk Officer reached out to my analyst commending his great paper, cc:ing my boss. My boss then congratulated the analyst on his great work as well. ...  read more

#1 Secret to Career Success

by
resilience

What do you think is the #1 secret to career success is?  You may say good communication skills, people skills, or a pedigree education.  Well, I would argue that there is another skill that is critical to your career success above all else: a self-management skill called Resilience – the ability and courage to recover quickly from unexpected situations and adversity. ...  read more

Recovering from a Work Setback – Dos and Donts

by

I had an important meeting to lead yesterday. After six months of managing this project, I was hoping this meeting would be the final one needed to get there necessary agreement from all the key business stakeholders. Everything was looking good — we already went through 4 rounds of feedback, and addressed all the concerns voiced over emails or on previous calls. Some of the key stakeholders that I thought would have serious objections were now big supporters of our reject output. This last meeting was just going to be a formality to put the bow on the final product. ...  read more

Speaking Up in Meetings – Why and How to Do it

by
speaking up

When I first worked at McKinsey after college, I was pretty scared of speaking up.   I distinctly remember sitting in the large conference room with another analyst, our manager, the senior manager, and the Partner on the project, to discuss our strategy for a consumer business client.

The Partner discussed a strategy that frankly didn’t make sense to me, but he had 10+ years of experience, so I didn’t say anything. I was convinced that I didn’t know any better — I was only an Electrical Engineer with little business experience. I had some thoughts and suggestions, but I wasn’t sure if they were sound. ...  read more

Dealing with Difficult Personalities – What Not to Do

by
difficult-personalities

How should we deal with difficult personalities?  I have been thinking about how to write about this topic for three weeks now.  I realized it’s hard, because there are so many potential dimensions and scenarios to this question:

  1. Who is this person that you consider “difficult” – a senior executive, boss, peer, colleague, customer, vendor, or support staff?
  2. What is your definition of “difficult” – does this person appear elusive, rude, incompetent, belligerent, passive aggressive, unreliable, back-stabbing, etc..?
  3. What do you need to accomplish with this person, but it’s been “difficult” – are you trying to get information, delegate work, reach a common goal, get a buy-in, etc…?
  4. What could you accomplish if this person stopped being “difficult” – would you get more done, have less stress, feel happier at work, etc.?
  5. What are the risks to your job if this person continues to be “difficult” towards you – tense work environment, slow work progress, cannot work around them, etc?
  6. Does this person seem “difficult” to everyone, or just you?

I decided to use one of my past experiences with a “difficult personality” to illustrate how we can deal with these types of situations.  At my last job, I had to work well with a lot of cross functional colleagues in order to get information and achieve results.  I remember the first meeting I had with a new colleague (let’s call her Anna).  Anna is a data team lead who provided invaluable data analysis for my projects.  She had a great reputation for being smart and excellent at her job.  I also met her casually in the hallway, and thought she was quite nice. ...  read more

Most Common Mistake People Make at Work

by
upward management

The most common mistake that people make at work is not obvious to most people. Some may not find out that they are doing this for many years. The most common mistake people make is failing to dedicate time to manage upwards. Upward management is never listed in any job description, but I can assure you that it makes all the difference to the speed of your career progression. No matter what your position is in the business world (business analyst, project manager, VP), upward management is essential to your success. ...  read more

Patience – Use it to Speed Up Results

by
patience

I was driving my daughter, Isabel, today to her little gym class today.  It was morning rush hour, and the streets were crazy. Pedestrians were blatantly jaywalking in front of my car when I had the green light; cab drivers were swerving past me just to break hard again for a red light; a car was literally on my butt, trying to pass me on a one-land street — and I was driving above the speed limit! ...  read more