“Soft Skills” have become one of most used buzz words of the 21st century. However, if you ask people to define soft skills, they are likely to give you similar but vague definitions.
- Wikipedia defines soft skills as “associated with a person’s ‘EQ’ (Emotional Intelligence Quotient), the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people.”
- MindTools defines soft skills as “your work ethic, your attitude, your communication skills, your emotional intelligence and a whole host of other personal attributes”
What we are missing is a clear framework to help us define and distinguish what are soft skills. This is why I created the “Career Success” Framework below. There are five categories of job skills essential to our career success, two of which are soft skills categories.
- Hard skills – These are trade skills and subject matter expertise, like programming, accounting, financial analysis, or chemical engineering that we need to perform our job.
- Soft Skills – People skills – These are the skills we use to interact with others at work. Examples of people skills include communications and interpersonal skills as well as skills to manage upwards and deal with office politics. For example,
- It’s not enough to have a brilliant idea, it is only when we communicate it effectively and to the right people, can we garner the support needed to implement it.
- It is not enough to work hard. If no one knows about it, it unfortunately doesn’t count. We have to subtly self-promote, so that the right people can appreciate all of our hard skills and soft skills.
There are 18 people skills that we should hone and develop over the course of our career. Mastering these people skills will enable us to engage, influence, and earn the support of others.
- Soft Skills – Self management skills – These are the skills to help us manage self perception and our reactions to adverse situations. For examples,
- How can we succeed if we don’t feel confident to take certain actions?
- How can we succeed if we cannot control our angry response to unexpected situations?
There are 10 self management soft skills including confidence, patience and stress management, which are fundamental to our career success.
- Work Attitude – This category refer to our temperament and outlook. For example, work ethic, positivity, and willingness to learn are attributes typically valued by companies.
- Professionalism – This category includes basic business etiquette – the way we dress, speak, and behave in a work setting.
I hope this definition of soft skills provides a clear picture of what they are and how they are different from the other categories. Now, find out more about why soft skills are critical to your workplace success.
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