I originally published this soft skills list in June 2011.  I am honored to discover that more than 100,000 of you have since read my soft skills list and found it helpful.

There are 28 soft skills essential to your career success.  I wished I knew about many of these earlier in my career.  I want to share them so I can empower you to work smart and achieve more.

Based on additional research and feedback, I am republishing this soft skills list with four updates:

  1. Defined three characteristics of a soft skill – I realize there are many ways to define soft skills. This is the definition I used to determine what should be included in my soft skills list.
  2. Added more in-depth descriptions for each soft skill and why they are essential to your career success and fulfillment
  3. Eliminated three soft skills from the original list and added three new skills
  4. Split out the Soft Skills List for People Skills into two sub-sections – Conventional and Tribal.   Find out more below.

I look forward to your comments.

list Soft Skills List   28 Skills to Working SmartYesterday, when I researched on Google for a “list of soft skills”, the top article listed is The Top 60 Soft Skills at Work from Rediff.com published in 2007.  The article is pretty good, but the actual list of 60 soft skills is quite confusing.  To me, for a skill to be considered a soft skill, it needs to have three characteristics.

  1. Rules for mastering this skill is not black and white –  Unlike hard skills, like math, where the rule for doing it perfectly is always the same, how effective you are at a soft skill changes depends on your emotional state, external circumstance, and the type of people you interact with.
  2. This skill is portable and valuable to any job/career – Because soft skills are about your inner strength and interpersonal effectiveness, as long as you work with people, these skills are valuable to your career.
  3. Mastering this skill is an ongoing journey – You can reach a level of competency in it but you can always encounter new situations or people that will test your soft skills and push you to learn more.

Based on these three criteria, I would only categorize a few of Rediff’s 60 skills as “soft skills.” For examples, #60 - Communication skills, #29 – Interpersonal skills, # 30 – Motivational skills.  The rest of the soft skills list seem to be a mixed combination of the following

  • Hard skills –  Math (#1), Grammar (#5), Advanced Math (#18), Ability to Measure (#25), Knowledge of Fraction (#36).   See my post Hard Skills vs. Soft Skills to better understand the distinction.
  • Basic professionalismCourtesy (#3), Good Attendance (#22), Good personal appearance (#39).
  • Work attitudes - Willing to work second or third shifts (#51), Good attitude (#14),  Wanting to do a good job (#40)
  • Too BroadWork Experience (#24), Understanding what the world is all about. (#53).

Below I offer you my own soft skills list.  There are 28 soft skills that every professional should develop – 10 Self-Management skills and 18 People Skills.  No matter what type of work you do, you will find value, advancement, and fulfillment in developing these 28 soft skills in your career.

Soft Skills List – Self Management Skills

Self-Management Skills address how you perceive yourself and others, manage your emotions, and react to adverse situations.   Only when you build an inner excellence can you have a strong mental and emotional foundation to succeed in your career.

  1. Empowered mindset – Looking at any situation, especially difficult situations, as an opportunity for you to learn, grow, and change for the better.  Focusing your attention on improving yourself instead of changing others or blaming anyone.
  2. Self-awareness - Knowing and understanding what drives, angers, motivates, embarrasses, frustrates, and inspires you.  Being able to observe yourself objectively in a difficult situation and understand how your perceptions of yourself, others, and the situation are driving your actions.
  3. Emotion regulation – Being able to manage your emotions, especially negative ones, at work (e.g. anger, frustration, embarrassment) so you can think clearly and objectively, and act accordingly.
  4. Self-confidence - Believing in yourself and your ability to accomplish anything.  Knowing that all you need is within you now.  “Those who believe in themselves have access to unlimited power” – wisdom from Kung Fu Panda
  5. Stress management- Being able to stay healthy, calm, and balanced in any challenging situations.  Knowing how to reduce your stress level will increase your productivity, prepare you for new challenges and supports your physical and emotional health, all of which you need for a fulfilling, successful career.
  6. Resilience - Being able to bounce back after a disappointment or set back, big or small, and continue to move onward and upward.
  7. Skills to forgive and forget- Being able to forgive yourself for making a mistake, forgive others that wronged you, and move on without “mental or emotional baggage.”  Freeing your mind from the past so you can focus 100% of your mental energy on your near and long-term career goals.
  8. Persistence and perseverance – Being able to maintain the same energy and dedication in your effort to learn, do, and achieve in your career despite difficulties, failures, and oppositions.
  9. Patience – Being able to step back in a seemingly rushed or crisis situation, so you can think clearly and take action that fulfills your long term goals.
  10. Perceptiveness – Giving attention and understanding to the unspoken cues and underlying nuance of other people’s communication and actions.  Often times, we are too busy thinking about ourselves and what we are saying, we leave little room to watch and understand others’ action and intentions.   If you misinterpret other’s intention, you can easily encounter difficulties dealing with people and not even know why.

Soft Skills List – People Skills

People Skills address how to best interact and work with others so you can build meaningful work relationships, influence others perception of you and your work, and motivate their actions.   I have split them into two sections – Conventional and Tribal

Conventional – List of people skills you can find in most job descriptions and you will be assessed on some or all of these in your performance reviews depending on your level.

  1. Communication skills – Being able to actively listen to others and articulate your ideas in writing and verbally to any audience in a way where you are heard and you achieve the goals you intended with that communication.
  2. Teamwork skills – Being able to work effectively with anyone with different skill sets, personalities, work styles, or motivation level to achieve a better team result.
  3. Interpersonal relationship skills  Effectively at building trust, finding common ground, having empathy, and ultimately building good relationships with people at work and in your network.  This skill is closely related to Communication Skills.  As Maya Angelou said “I have learned people will forget what you said. People will forget what you did, but people will never forget how you make them feel.”
  4. Presentation skills – Effectively presenting your work results and ideas formally to an audience that captivates their attention, engage their input, and motivates them to act in accordance to your desired outcome.  While presentation skills is a form of communication skills, I decided to list it separately given the ability to present plays a huge role in any business profession especially as you move up in your career.
  5. Meeting management skills – Leading a meeting to efficiently and effectively reach productive results.  At least 50% of meetings today are a waste of time.
  6. Facilitating skills – Being able to coordinate and solicit well represented opinions and feedback from a group with diverse perspectives to reach a common, best solution.
  7. Selling skills -  Building buy-in to an idea, a decision, an action, a product, or a service.  This is not just for people in sales.
  8. Management skills – Creating and motivating a high performing team with people of varied skills, personalities, motivations, and work styles.
  9. Leadership skills – Defining and communicating vision and ideas that inspires others to follow with commitment and dedication.
  10. Mentoring / coaching skills - Providing constructive wisdom, guidance, and/or feedback that can help others further their career development

“Tribal” –  List of people skills that you will not find in any job descriptions.  They are also essential to your career success.   I call it tribal because they are more “insider knowledge” that you gain from work experience or from mentors.  Some people can go through their entire career and not be aware of some of these skills.

  1. Managing upwardsProactively managing your relationship with your boss, his expectations of your work, and his perception of your performance.  Whether you are challenged, given opportunities, or recognized at work heavily depends on your ability to communicate, manage expectations, and build a good relationship with your boss.
  2. Self-promotion skills  Proactively and subtly promoting your skills and work results to people of power or influence in your organization and network.  It is not enough that your boss knows you do great work.  You need to subtly build your reputation with all key people that can influence your performance review.  This is because hard work alone does not guarantee success.
  3. Skills in dealing with difficult personalities – Being able to still achieve the work result needed while working with someone whom you find difficult.
  4. Skills in dealing with difficult/unexpected situations – Being able to stay calm and still are effective when faced with an unexpected or difficult situation.  This includes being able to think on your feet and articulate thoughts in an organized manner even when you are not prepared for the discussion or situation you are in.
  5. Savvy in handling office politics – Being able to understand and proactively deal with the unspoken nuances of office and people dynamics so you can protect yourself from unfairness as well as further your career.  Office politics is a fact of life.  If you don’t choose to play, it can play you.
  6. Influence / persuasion skills - Being able to influence perspectives or decision making but still have the people you influence think they made up their own minds.
  7. Negotiation skills - Being able to understand the other side’s motivations and leverage and reach a win-win resolution that you find favorably, satisfies both sides, and maintains relationships for future interactions.
  8. Networking skills - Being able to be interesting and interested in business conversations that motivates people to want to be in your network.  The bigger and stronger the network you have, the more easily you can get things done (e.g., find a job, get advice, find business partners, find customers, etc…)

I know this is a daunting list.  Don’t worry if you don’t have all of them.  Most of us don’t.   The important thing is to understand why these soft skills are important to your career success and then ask yourself – what soft skills do you already possess and which ones do you want to develop next?

Your Comments - Which of these soft skills do you think are the most important to your career success?  Is there a soft skill I missed in this list?

Like this post?  Then help me out and share it on Google+ Twitter, Linkedin, Facebook, and elsewhere.

If you are ready to improve your soft skills, then sign up below to get our free Newsletter – How to Succeed like an Executive, exclusive articles email to you with actionable, in-depth tips on how to develop your soft skills.

We have launched Soft Skills Gym, a place to get answers, take actions, and be empowered in your career!
Learn More about Soft Skills Gym

I look forward to your comments.  I am always in your corner.

- Lei

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59 Thoughts on “Soft Skills List – 28 Skills to Working Smart

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  2. Pingback: How to Create a Soft Skills Development Plan

  3. eric moynihan on March 26, 2014 at 9:13 am said:

    I am part of a team that is developing a seminar where business people meet our high school staff to identify and emphasize the importance of soft skills to the employer. The plan is to motivate teachers to find ways to incorporate the teaching of soft skills as they teach the hard skills of their respective disciplines. This site is very helpful in developing that plan,

    Would you like to come to Portland Maine to speak to our staff….Portland is nice in the spring…….Lobster….just sayin!

    • Lei Han on March 27, 2014 at 12:05 am said:

      Eric, thank you for your comment. I am glad to hear my site is helpful to your efforts. I do think the earlier we can teach our kids soft skills, the more prepared they would be for college and the working world.

      Thank you also for your invitation to fly out to Maine to talk to your staff. I love Lobster! Unfortunately visiting in the spring may be difficult =given my current schedule. However I would be happy to speak to you or some staff over a video or tele-conference call if it makes sense. Email me and we can discuss details if you are interested. Best wishes.

  4. this is the best website ever. i love reading the comments. it was nice seeing you all. well BYE!!!

  5. Gloria Asari on February 16, 2014 at 6:55 pm said:

    I keep this list on my desk. It’s between some different work folders and every time I come across it I remind myself of the soft skills that are foundational to personal and professional success. Some skills may be innate but many others take conscious acknowledgement and practice. This is the one list that I refer to and always find a new interpretation.

  6. Fascinated by your 28 skills and wondering if you conducted any research to distill those skills into those 28?

    • Harish,

      Thanks for your comment. Here is the research I did to come up with the 28 soft skills. Let me know if you have any questions or additional suggestions for research.

      1. Based on searching for Soft Skills on Google – there are a lot of perspective but no real consensus.
      2. Based on my 15+ years of work experience as a consulting – soft skills are critical to a consultant’s success. Also one of my key skills as a consultant is to be able to provide a definition and structure to something ambiguous. Soft skills fit in that category so I created my own soft skills definition and framework supported by first hand work experience with them.
      3. I published the original article on 28 soft skills in 2011 and receive a lot of reader feedback
      4. For my revision, I interviewed about 10 people in my professional network – people with deep experience and whom I respect to get their input. Some of them are now my Executive Authors for the Soft Skills Gym I am launching this month.

      What brings you to my 28 soft skills article? I look forward to your feedback

      Lei

  7. KISHOR CHAUDHARI on January 9, 2014 at 10:17 pm said:

    this is really very worth imp info that you have provided here ,thanks for the same.
    my request to you that im decided to research in Soft Skills for undergraduate students so what skills are better to choose? would u plz guide me? send the details on provided email id

    • Kishor, thanks for your comments and your question. Here are my thoughts on the key soft skills for undergraduates.

      Both self-management skills and people skills still apply but the following skills are the most important for a college student
      - Self management skills – empowered mindset, self-awareness, self confidence, emotion regulation, persistent, and perceptiveness
      - People skills – communication skills, interpersonal skills, teamwork skills, managing upwards, self promotion, dealing with difficult situations, and networking skills

      Your comments prompted me to think I should write a post of Top 10 soft skills for undergraduates. I will put it on my list of to dos and add the link here when I publish it. Hope that helps. Let me know if you have additional questions.

      Lei

  8. Lei, this article is so clever and clear. It gives hope to generic positions seekers. Makes you realize you can shine, where the competition is very high.

  9. Wow, what a great list! this made it so much clearer. Thanks for taking the time to put this together. I am printing this out so I can refer to it often and remind myself of especially the Tribal soft skills

  10. Lynn Marie on December 4, 2013 at 7:06 pm said:

    I love this model. It really helps me focus on the boxes where I need the most development. I didn’t realize until I read through this article how much opportunity I had to work on my self-management skills. Thanks for reporting this great article!!!

  11. Marty Pollard on December 4, 2013 at 5:16 pm said:

    This is a great list of soft skills. I agree with all of them and can’t (at the moment) think of any you missed. I was an engineering manager of a small group of about 12 engineers and technicians. While technical skills were important and required they were not enough to be successful in their jobs. We had to use customer service skills when supporting the technicians and managers of our production line.

  12. Many tips you include this article thanks.

  13. Very helpful! I will be referring to your article on an ongoing basis to evaluate my progress in developing soft skills. Thanks a bunch!

  14. Thank you Tom for the comment and support. I love reading all the comments even ones that disagree with me. Only through discussion can we all improve. :-) I am working on a revision of this article and will publish it soon. Stay tuned.

    Lei

  15. In a way, most of the soft skills that you’ve listed, to me, imply the ability to appreciate and recognize one’s soul and the ability to
    empathize with others, amongst other things.

    For altruistic reasons, I really do like this quote that I’ve heard (from an anime, no less) that goes something like this, “It’s not the
    smart or the strong that survive, but those who have the ability to adapt.”

    I really liked your post but especially the fact that you shed light on soft skills and in a sense synergy, and the fact that you took the
    time to share this information with others. If there is a category of people that “get it” I think that you would fit in that category quite
    well, if I’m permitted to say so.

    All of this, while listening to Frank Sinatra. Very epic combination, I think.

  16. I might have missed this or off track but … would “time management” be a soft skill, if so would it come under something else – if not, please expound if possible. Thanks! Excellent post.

    • Thanks for your comment. I agree that time management is important. I thought about including time management initially however to me, it’s still more of a hard skill like analytical skills. I define hard skills as those that have a set rules that everyone can follow (e.g., prioritize your work will help with time management). If you apply those rules in any situation you will improve. Soft skills however depends on human emotion or human interaction. While there are tips for how to improve soft skills (e.g., put yourself in the other person’s shoes), a person needs to figure out how to apply these tips to fit their style and the situation they are in.

      With that said, there is no right or wrong answer as to whether time management should be included or not. I know I am drawing an artificial line in the sand as to what soft skills mean to me. Time management whether it’s a soft or hard skill is important to one’s career success. Thanks again for taking the time to comment. Best wishes to your career success.

  17. I think Soft skill is very important for successful manager. But I think this kind of skill is can not be study, only be or not to be… It only character and charismatic.

  18. Cynthia on July 7, 2013 at 6:38 pm said:

    Very useful! Keeping it as an improvement list.

  19. Asa Knapp on May 1, 2013 at 9:34 am said:

    great list!! im gunna use some of this in my future days..

  20. Alex Durham on April 30, 2013 at 8:16 am said:

    This is a good list.

  21. this is a good resource

  22. Thank you for this list, it’s very useful. I’m going to borrow some skills for my resume ))

  23. I hope I’m not spamming comments here but I just realised my example of De Bono Six Hat vs Governmental Debate would be classed as a hard skill. Something you can learn at school or in a book.

    But still, I think problem solving is a soft skill because how you approach a problem changes depending on a situation.
    Are the type of person to clear the paper jam from the photocopier, get an intern to do clear it or just kick it until it works for your one copy? =)

    • Alex, I apologize for my very late reply. Thanks for taking the time to comment. These are great food for thoughts. Personally, I think what is considered a soft skill is an artificial line I drew in the sand. You can very well disagree and we can both be right. With that said, here are my two cents on your comments
      1. Problem solving – I consider this a hard skill especially when the problem is pertaining to a business issue or a work issues. What you described as problem solving above, I classify more as a management skills – ability to motivate and create a high performing team with people of varied skills, personalities, motivations, and work styles. This I agree is a soft skill
      2. Being observant and what you called “dot joining” are required in pretty much all of the people skills I listed, The ability to perceive or understand how another may be feeling is powerful in any people skills. I chose not to list it separately also because it is fundamental in many of the skills I did list. Part of being good at communications or influence starts with being observant of your audience. Again, I realize this is a choice I made to make the material widely understandable
      3. Resourcefulness – is it a skill or a results of many skills? I error to say it’s the latter. It is because you think out of the box, are creative, can work well with people that as a result, you can be more resourceful? Also how can someone because more resourceful?
      Lastly, I made this list using terms I think most people can relate to and based on how I think I can help people improve their skills. It’s hard to teach being observant or resourcefulness directly because they are hard to directly relate to a day to day work issues. I welcome any additional comments and also would love to hear how do you think people can best improve their soft skills. Best wishes and I look forward to reading your next comment.

      Lei

  24. Hi,

    This was a great list. I just spent 3 hours going through and writing down my competencies for each one. (don’t worry they’re not listed here)

    To comment on your idea of problem solving as a skill, the engineer in me says that problem solving is a skill in itself. There are particular steps to being efficient in solving problems (being logical and rational helps) and not everyone is good at it. Think De Bono Six Hat vs Governmental Debate.

    How this fits into your two categories is not so clear because it’s broader than both. But I’ll try anyway:
    Problem solving for self comes after self-awareness. Knowing why you don’t do something doesn’t help if you don’t have the skills to fix it. The problem solving part comes into play where you identify the issue, then find the info/tools/person to fix it. The realm of life coaching I guess.
    The people category is the realm of every manager out there fighting people fires every day. Someone isn’t doing something right, someone is having a bad day, someone didn’t show up, or deeper, I have a difficult report that I can’t shift or fire (which is on your list). What you have to do to make them effective or to sideline them is a problem solving skill.

    Which brings me to a missing skill.
    Observation. And beyond observation, what I call ‘dot joining’ (if you have a better word other than causality I’m all ears). Noticing changes in people’s behaviour, noticing when/how people do, say things then also working out how that affects their actions, what that means and how to use it if need be are all very powerful tools. They link in with a lot of your items. ‘influence, coaching, management’ etc etc.

    You might say that it’s implicit in each of these things, and I agree, but for a lot of people it’s not.

    Some people might think they’re not a good manager, just a good communicator, but maybe they just aren’t that observant. Going from “this is what I think about this (because I’m guessing)” to “this is what I think about this because I noticed this this and this” is a basis of a good manager.

    Same with influence. Maybe you don’t think you’re good at influencing people, but are you observant enough to know HOW particular people can be influenced?

    Not great at selling even though you’re a
    great communicator? Maybe you’re not observing your buyer enough?

    Anyhow, food for thought. Women tend to be naturally more observant than men (studies back this) and I guess most people don’t think about being observant (or joining dots) much, but these are developable skills. Ask a poker player if they can get better at reading people.

    Lastly becoming good at observing people’s behaviour and good problem solving skills aren’t easy to develop, but they are very valuable and can put you ahead of the rest.

    Oh one other thing I just realised in this rant. Especially in this financial time and especially in the US (I’m in Australia). It’s resourcefulness.

    Being able to do the same things, get the same results without needing more of something is a great skill. Something I think we’re losing a bit.

    How many phone numbers can you remember off the top of your head?
    You have a problem but no one’s around to talk to, no internet, can you work it out in your own head?
    You’re a manager with a fixed head count. Who in your team can be pushed to put in more? Who wants to step up to up skill?

    Thinking to do more with less is again I think in that problem solving category. And in the position the global economy is in, people who are resourceful problem solvers should not have any issues getting a job. =)

  25. Thanks for your effort in making it more informative and useful.

  26. Arcola on March 7, 2013 at 3:25 pm said:

    Some of what you list are indeed “soft-skills”: but soft-skills by definition should also refer to the rudimentary skills, such as; abilty to communicate by speaking and writing coherently / telephone etiquette / commom sense. Emotional Intelligence is arguably NOT a soft skill-it is not learnt or aquired easily and not all young workers would be expected to demonstrate this trait, which is usually aquired over time with the benefit of experience.

  27. Reliance
    Traditional, life long, professional, and natural
    Son of Zeno of Citium
    Who loves family, being part of a team, and learning
    Who submissive to natural law, unmoved, and indifferent
    Who needs a song, youthfulness to be wise, and dance
    Who gives dreams, friendship, and innocence
    Who fears old age, the worst, and the lack of
    Who would like to see upheaval, every purpose, and another world
    Resident of Liberty Island
    Clemons

    After completing your bio-poem, read it over. Then reflect on how this soft skill will help you in your new career after graduation. 100 word minimum
    Reliance is being a part of a tradition which is the part of everyone’s life. It shows that you value a customary pattern which helps to enjoy your work schedule. Reliance is a duty and shows that “I can”. Reliance will take care of the minutes for making good judgments on or about the unexpected so the hours will take care of themselves. Your reliance to yourself will succeed and fail but with it you can do more and you will deserve it. The ability to be reliable will show a pattern of consistency which will aid in lifetime of learning and achievement.

  28. Kamel Chida on October 29, 2012 at 5:02 am said:

    Very good and useful list to keep in mind and refer back to. Thank you for putting together.

  29. santosh pawar on October 28, 2012 at 4:41 am said:

    thank to help me,you have done a great job in developing this list,i like this site

  30. Micala Neal on October 23, 2012 at 8:08 am said:

    it is a good lisrt of thing :) keep it comeing

  31. nagendra on October 23, 2012 at 6:22 am said:

    good list of soft skills.We can go on adding to the list depending on our experiences

  32. Emmanuel Holm on October 15, 2012 at 3:35 am said:

    I was kept oblivious to the fact that skills could actually be categorised in this manner but i am grateful i came into contact with this site that has enlightened me. Thanks a million.

  33. Ranjeet Sah on September 25, 2012 at 12:49 am said:

    thank to help me,i like this site Hartley .i aware with Hard skill and soft skill’s

  34. rajpoot atul on August 22, 2012 at 2:55 am said:

    today i wanted to differentiate hard skills and soft skills and i’ve got it from your website..thanks.

  35. shreya on July 25, 2012 at 11:32 pm said:

    thank you for your list . it is very useful in my study.

  36. Your list is very helpful; thank you for sharing it! Even though I have been training for many years, it’s good to review these skills as a refresher!

  37. That is a great list, I’ll use it for my next meeting with my mentor

  38. JOYCE on June 24, 2012 at 8:17 am said:

    Great work.I have learnt alot from your list of skills and would like to work on attaining some of those skills.

  39. You’ve done a great job in developing this list, particularly in splitting the self-management skills out from the people skills. I’ve had the list open on my desktop now for a week and keep coming back to it. The sad thing is that these are very difficult skills to develop and most companies lack a structured approach to helping employees develop them. These are not skills that can be learned in a classroom but only through conscious development.

    • Lei Han on May 31, 2012 at 8:47 am said:

      Thanks for your comment and support. These are definitely difficult skills to develop. I am constantly brainstorming on what else to do to help people develop these skills. My newsletter goes into some depth on how to improve these skills. I am also working on an e-book, so stay tuned

  40. I appreciate your teaching here abut management.

  41. Lei Han on March 29, 2012 at 11:51 pm said:

    Ukie, thanks for your support. Glad I can help

  42. I can not get over how wonderful your website is! Everything is laid out in such a clear and concise manner. Definitely bookmarking this page…

  43. Nicole on March 7, 2012 at 5:24 am said:

    Thank you so very much for this beautiful clarification!It makes soft skills so much easier to understand and grasp.

  44. I doubt some of them are fully qualified as ‘skills’. Perhaps partly. I saw them both in the 60-skill list and this one e.g. Patience, Self Confidence, Resilience, etc. These are rather ‘Qualities’ we look for in a job candidate.

    Great list by the way, especially the latter 20 ppl skills.

  45. I learned a lot from this.

  46. These skills may help me to improve alot.

  47. I am currently a student for medical assisting, and taking career development. We have to list a number of soft skills for this class. This page has absolutly made soft skills completely clear for me. Thank you!!

  48. Fantastic article. Thanks a lot for your work

  49. i have learned a lot of soft skills from this part of view

  50. Lyndsey on August 9, 2011 at 5:27 am said:

    I too saw the same list you referenced at the start of this page and thought to myself that it is such an arbitrary list that can certainly give a person the wrong idea as to what a soft skill is. Thanks for posting this to clarify for people!

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