How to Give Feedback Using the SBI Approach
Last month, I took a leadership training session called Feedback that Works, created by the Center for Creative Leadership. At first, I figured it would be a nice refresher for my skills, but to my surprise, I learned a lot more than I expected. The session introduced me to a new, simple yet powerful framework for giving feedback—the SBI approach: Situation, Behavior, Impact. It completely changed the way I approach feedback, making it both more effective and less stressful. ...