Soft skills

Anyone can master interpersonal communication.  There are few people who are naturally good at it. For most people, it takes conscious effort and practice to master this skill. Here are 7 steps to achieve effective interpersonal communication at work — today!

1. Start with self awareness – Do you know how well you communicate right now? What works and what doesn’t? If you don’t know, gather feedback so you can know your strengths and weaknesses. Use the rest of this list to help with your self-assessment.
2. Always keep the other person in mind–  For any instance of interpersonal communication, plan out your approach ahead of time. Start with the other person in mind — Try your best to put yourself in their shoes and figure out what might be their mindset, sensitivities, and how they may receive your words. Effective interpersonal communication can only happen if you understand where the other person may stand.
3. Determine your desired “win-win” outcome:  The outcome of any conversation must be a “win-win,” as not all outcomes you desire are good for the relationship. For example, you may want to prove that you are right, but that would mean the other person needs to be proven wrong. You may win the argument, but lose the relationship. That’s not a good outcome.
4. Gather the facts:  While facts can’t be the only focus of your conversation, you need the facts to keep the discussion as unbiased as possible. It’s hard to resolve anything if all you have is “he said she said.”
5. Practice a calm approach/tone:  This will require the most time, especially if you are emotional about the situation. You need to calm down first, and then communicate with an open tone. This requires time, since our instinctive reaction is to take a defensive or offensive tone. An open tone can be one that gives the benefit of the doubt, or focuses on “we” instead of “you vs. me.” Your openness and calmness will invite the other people to listen, and your tone will show that you are there to build the relationship.
6. Listen as much as you speak:  Effective interpersonal communication is a two way street.  You should spend 50% of the conversation listening. We are sometimes prepared so much that all we focus on is talking. You can lose the listener quickly that way. Pause after a few sentences so the other party can respond. That way you can adapt your communication based on how they react. Sometimes it takes fewer words than you think to achieve the “win-win” outcome.
7. Don’t expect anything: We cannot control or change anyone else. This is an easy concept that is easy to forget. After all this work we put into structuring an interpersonal communication, there is no guarantee about how the other person will react. Everyone is responsible for their own actions. All you can do is play your part the best you can, accept whatever you get, and adapt your actions from there.

At the end of the day, the key to effective interpersonal communication comes down to practice. We interact with people every day. Some interactions can go well, while others may not. That’s part of the process. As long as you put conscious effort into improving, you will become effective at interpersonal communication over time. For more on this topic, and how to improve your communication skills at work, sign up for my Career Success Newsletter – How to Succeed Like an Executive, where you’ll find insights not published on this blog to accelerate your success. Email Address

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